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# Can't sign up or log in to SimplyPrint: missing confirmation email, "Verify you are human" and organisation access

# Can't sign up or log in to SimplyPrint: missing confirmation email, "Verify you are human" and organisation access

This article covers the most common reasons you can't get into SimplyPrint: the confirmation email never arrives, the "Verify you are human" check fails or loops (in the browser or in OrcaSlicer), you can't join or leave an organisation, or the person who owned your account has left.

If you know your email but not your password, see [How to reset or change your password](https://help.simplyprint.io/en/article/how-to-reset-or-change-your-password-w2fpmy/) instead. If you're stuck at the two-factor step because you lost your phone or security key, see [Lost 2 factor authentication app](https://help.simplyprint.io/en/article/lost-2-factor-authentication-app-165ug/). If the page itself won't load, see [SimplyPrint won't load: blank screen, spinner, or stuck on login](https://help.simplyprint.io/en/article/simplyprint-wont-load-blank-screen-spinner-or-stuck-on-login-t76abf/).

## What you'll find here
- The confirmation email never arrives
- "Verify you are human" fails, times out or loops
- The login loops inside OrcaSlicer on Linux
- Google, Apple, Microsoft, GitHub or Discord won't sign you in
- Joining a second organisation
- Leaving an organisation, including one you own
- The account owner has left and their mailbox is gone

## The confirmation email never arrives
After signing up, SimplyPrint shows **Email confirmation required** until you click the link in the email we send you.

1. Check your spam, junk and quarantine folders. Search your mailbox for **no-reply@simplyprint.io**, the address our emails come from.
2. Make sure you signed up with the address you're checking, with no typo.
3. On the **Email confirmation required** screen, click **Send again**. You can send a new email every 30 seconds, so give each one a minute or two to arrive.
4. Once you've clicked the link in the email, go back to SimplyPrint and click **Click here to check again**.

Check: the confirmation screen goes away and the panel opens.

| School, university and company mail servers often hold or filter automated email. If you use one of those addresses, ask your IT department to allow mail from no-reply@simplyprint.io, then click **Send again**.

If you were invited to an organisation, an administrator of that organisation can also confirm your email for you. See [Approving new members and confirming their email](https://help.simplyprint.io/en/article/approving-new-members-and-confirming-their-email-1j68zuw/).

If **Send again** still brings nothing after you've done all of the above, email [contact@simplyprint.io](mailto:contact@simplyprint.io) from any address and tell us the exact address you signed up with. We can check whether our emails reached it and resend the confirmation.

## "Verify you are human" fails, times out or loops
SimplyPrint protects sign-up and login with Cloudflare Turnstile, a "Verify you are human" check. Usually you never see it. When it can't complete, you see one of these under the form:

- **Verification timed out**
- **Verification failed. Click to retry.**
- **Verification could not load. Click to retry.**

The check loads from challenges.cloudflare.com and runs in your browser. Anything that blocks or filters it makes it fail: school and parental-control web filters, network filters, ad and privacy blockers, and outdated browsers.

1. Click the message once to retry.
2. Turn off ad blockers and privacy extensions for simplyprint.io, then reload the page.
3. Update your browser, or try another one (Chrome, Edge, Firefox or Safari).
4. Try another network, for example your phone's mobile data instead of a school or office network.
5. On a managed device (a school Chromebook, or a computer with parental controls), ask whoever manages it to allow challenges.cloudflare.com and simplyprint.io.

Check: the login or sign-up goes through without a verification message.

| To find out whether your browser or network blocks the check, open Cloudflare's test page at [browser-compat.turnstile.workers.dev](https://browser-compat.turnstile.workers.dev/). If it fails there too, the block is on your device or network, not in SimplyPrint.

The SimplyPrint mobile app doesn't use this check, so you can sign up or log in there while you sort out the browser. See [SimplyPrint on your phone: the mobile app](https://help.simplyprint.io/en/article/simplyprint-on-your-phone-the-mobile-app-vfelp5/).

## The login loops inside OrcaSlicer on Linux
If OrcaSlicer shows SimplyPrint inside its **Device** tab and the "Verify you are human" check never finishes there, the cause is OrcaSlicer's built-in web view on Linux. The fix is in OrcaSlicer itself, from the 2.5.0 pre-releases (2.5.0-alpha) onwards.

1. Update to an OrcaSlicer version that includes the fix (2.5.0-alpha or later).
2. Until then, open the printer's print host settings and click **Login/Test**. This opens SimplyPrint in your normal browser, where the check works. Log in and authorise OrcaSlicer there.
3. With a Bambu Lab printer profile, also turn off **View print host webui in Device tab** in the same settings. Other printer profiles don't have this option and always show SimplyPrint in the **Device** tab, so until you update, ignore the login there: sending files still works.

Check: OrcaSlicer says SimplyPrint has been linked, and sending a file to SimplyPrint works.

Full setup steps are in [The OrcaSlicer SimplyPrint integration](https://help.simplyprint.io/en/article/the-orcaslicer-simplyprint-integration-how-to-set-up-and-use-1miu532/).

## Google, Apple, Microsoft, GitHub or Discord won't sign you in
These messages name the provider you used. The most common ones:

- **"An account with (your email) already exists"**: you already have a SimplyPrint account with that email, and SimplyPrint won't connect the provider to it by itself. Sign in with your password or passkey, then connect the provider under **Your account** > **Connections**. If your school or company manages your account, use its sign-in instead.
- **"Please sign in through your organization"**: your school or company manages your account. Use its sign-in instead. See [Signing in with SSO / Organization Login](https://help.simplyprint.io/en/article/signing-in-with-sso-organization-login-1v0eb2h/).
- **"Confirm your email address before connecting (the provider)"**: on the **Connections** tab, click **Send confirmation email** under **Sign-in providers**, click the link in the email, then connect the provider again.

For the rest, see [Sign in with Google, Apple, Microsoft, GitHub or Discord](https://help.simplyprint.io/en/article/sign-in-with-google-apple-microsoft-github-or-discord-1llxnyw/).

## Joining a second organisation
One SimplyPrint login can belong to several organisations. To join another one, you need an invitation from it.

1. Ask an administrator of the organisation to invite the email address you log in with. See [How to invite users to your account](https://help.simplyprint.io/en/article/how-to-invite-users-to-your-account-1gue0zv/).
2. Log in to SimplyPrint with that address, then open the invitation link.
3. Click **Become member of organization**.
4. Click your account's name in the top bar (the building icon) to move between your organisations.

Check: the new organisation appears under **Your organizations** in that menu.

If the page says the invitation is meant for another user, you're logged in with a different email than the one that was invited. Log out and log in with the invited address, or ask for an invite to the address you use. Some organisations also approve new members by hand, so you may have to wait for an administrator before you get in.

## Leaving an organisation, including one you own
1. Click your name in the top bar and open **Your account** (or go to [simplyprint.io/panel/user_settings](https://simplyprint.io/panel/user_settings)).
2. On the **Your information** tab, scroll to **Organizations you are a member of**.
3. Click **Leave organization** on the organisation's row and confirm.

Check: the organisation disappears from the list and from the account menu in the top bar.

|| You can't leave an organisation you own. The leave button is disabled, with the message "You cannot leave a company you own".

If you own it and other people still use it, hand over ownership first, then leave. See [Transferring account ownership](https://help.simplyprint.io/en/article/transferring-account-ownership-jo2cdv/).

If you own it and nobody else is left in it (for example, an old workplace that has closed), you can't transfer it. Email [contact@simplyprint.io](mailto:contact@simplyprint.io) with the organisation's name and we'll remove you from it.

## The account owner has left and their mailbox is gone
Ownership can only be transferred by the current owner. If the owner has left your company and nobody can log in as them or reach their email, you can't change the owner, cancel the subscription or update billing yourself.

Email [contact@simplyprint.io](mailto:contact@simplyprint.io) with:
- the organisation's name, and the email address of the owner who left
- who should take over, or what you need (for example, cancelling the subscription)

The person taking over must already be a member of the account and sign in with an email address, because account and billing mail goes to the owner. If nobody else is left in the account, say so and we'll work out the next step with you.

We look at each request individually, because it gives someone control of an account they don't own. We may ask you to show you can act for the organisation, for example by writing from its email domain or giving an invoice number and the billing address, and we may contact the former owner's address first.

## Related articles
- [How to reset or change your password](https://help.simplyprint.io/en/article/how-to-reset-or-change-your-password-w2fpmy/)
- [SimplyPrint won't load: blank screen, spinner, or stuck on login](https://help.simplyprint.io/en/article/simplyprint-wont-load-blank-screen-spinner-or-stuck-on-login-t76abf/)
- [Approving new members and confirming their email](https://help.simplyprint.io/en/article/approving-new-members-and-confirming-their-email-1j68zuw/)
- [Transferring account ownership](https://help.simplyprint.io/en/article/transferring-account-ownership-jo2cdv/)
- [The OrcaSlicer SimplyPrint integration](https://help.simplyprint.io/en/article/the-orcaslicer-simplyprint-integration-how-to-set-up-and-use-1miu532/)
- [Signing in with SSO / Organization Login](https://help.simplyprint.io/en/article/signing-in-with-sso-organization-login-1v0eb2h/)
- [Lost 2 factor authentication app](https://help.simplyprint.io/en/article/lost-2-factor-authentication-app-165ug/)
- [Sign in to SimplyPrint with a passkey](https://help.simplyprint.io/en/article/sign-in-to-simplyprint-with-a-passkey-1sldaww/)
- [Sign in with Google, Apple, Microsoft, GitHub or Discord](https://help.simplyprint.io/en/article/sign-in-with-google-apple-microsoft-github-or-discord-1llxnyw/)