> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.simplyprint.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to enable pop-ups for the SimplyPrint Hub

The SimplyPrint Hub relies on a pop-up window to sign you in to your account. Some browsers and browser extensions / plugins may block this, resulting in the pop-ups not showing up.
This article will help you re-enable pop-ups for the SimplyPrint website.

### 1. Check for extensions / plugins
One of the most common reasons for SimplyPrint pop-ups being blocked, are "Anti-popup" and "Ad Blocker" browser extensions or plugins. Check if you have any such extensions for your browser, and if you do, you can either click on the extension icon and press _"Allow for this website"_ or disable / uninstall the extension.

### 2. Enable it in your browser settings
Click on the link for the browser you use, to learn how to enable pop-ups;
[Google Chrome guide](https://support.google.com/chrome/answer/95472)
[Firefox guide](https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings)
[Safari guide](https://support.apple.com/guide/safari/block-pop-ups-sfri40696/)

If the browser you use is not on the list, you may Google _"{name of browser} how to enable popups"_, or send us a message in our livechat for further help.