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# Print notifications: get alerted by email, SMS, or app push

# Print notifications: get alerted by email, SMS, or app push

SimplyPrint can tell you the moment a print finishes, fails, or pauses, so you don't have to keep the panel open and watch. This guide covers your personal notification settings: the events you can be alerted on, the channels SimplyPrint can reach you through (email, SMS, and app push), and how to pick your preferred channel.

These are your *personal* notification settings, set per user. Everyone on your account chooses their own. They are separate from the printer notification bell in the panel, which is covered in [Printer notifications: the in-panel bell](https://help.simplyprint.io/en/article/printer-notifications-errors-and-alerts-your-printer-reports-x9w91k/).

## In this guide
- [Where to find your notification settings](#2-where-to-find-your-notification-settings)
- [Choose which print events notify you](#2-choose-which-print-events-notify-you)
- [Notification channels: email, SMS, and app push](#2-notification-channels-email-sms-and-app-push)
- [Set your preferred channel](#2-set-your-preferred-channel)
- [Notification email and phone number](#2-notification-email-and-phone-number)
- [Email subscription preferences](#2-email-subscription-preferences)
- [Channel availability by plan](#2-channel-availability-by-plan)

## Where to find your notification settings
Your notification settings live on your personal account page, not in the account-wide settings.

1. Click your profile in the top right, then open **User settings**.
2. Open the **Notifications** tab.

You can also go straight there at simplyprint.io/panel/user_settings/notifications.

![The Notifications tab in user settings, showing the notification email field, phone field, the print event checkboxes, and the preferred channel radio buttons](https://storage.crisp.chat/users/helpdesk/website/-/f/f/2/2/ff22a914001c1000/notifications-overview-notific_pcxknr.png)

## Choose which print events notify you
Under **Receive notification when**, tick the print events you want to hear about. Each one is an independent toggle, so you can be told about failures only, or about everything.

| Event | When it fires |
| ----- | ------------- |
| Print finished | A print completes successfully |
| Print failed | A print fails (for example, the printer reports an error) |
| Print cancelled | A print is stopped before it finishes |
| Print started | A new print begins |
| Print paused | A print is paused |
| Print resumed | A paused print is resumed |
| Filament runout | The filament sensor pauses the print because it ran out of filament |

| Most people turn on **Print finished**, **Print failed**, and **Filament runout** and leave the rest off, so they only hear about the things that need their attention.

These toggles control *which events* notify you. The channel those notifications arrive on is set separately, just below.

## Notification channels: email, SMS, and app push
SimplyPrint can reach you on three channels:

- **Email** - sent to your notification email address.
- **SMS** - a text message to your notification phone number.
- **App push** - a push notification on your phone through the SimplyPrint mobile app (iOS and Android).

You pick one of these as your preferred channel. SimplyPrint then uses that channel for the print events you turned on above.

## Set your preferred channel
Under **Preferred notification**, choose how you want to be reached:

- **No notification** - turn print notifications off entirely.
- **Email** - notifications go to your notification email.
- **SMS** - notifications are texted to your notification phone number.
- **App push** - notifications are pushed to the SimplyPrint mobile app.

![The preferred notification radio group with No notification, Email, SMS, and App options](https://storage.crisp.chat/users/helpdesk/website/-/f/f/2/2/ff22a914001c1000/notifications-overview-preferr_1ocba7x.png)

|| SMS notifications are part of the Pro plan and higher. You can pick SMS on any plan, but on Free and Basic the texts won't actually send, so choose email or app push instead. Email and app push are available on every plan.

After changing anything on this tab, click **Save**.

## Notification email and phone number
The fields at the top of the tab control *where* notifications are delivered:

- **Notification email** - the email address that receives email notifications. This can be different from your login email, which is handy if you want print alerts to go to a shared or work inbox.
- **Notification phone number** - the number that receives SMS notifications. Pick your country, then enter the number.

If you choose **App push** as your preferred channel, you don't need either field filled in. Push goes to the SimplyPrint app on your phone instead. See [Push notifications in the SimplyPrint app](https://help.simplyprint.io/en/article/push-notifications-from-simplyprint-to-your-phone-1lma1ad/) for how to enable push on your device.

## Email subscription preferences
The right side of the Notifications tab also controls which *non-print* emails SimplyPrint sends you, such as new feature announcements, newsletters, tips, offers, and personal milestones. Untick anything you'd rather not receive, or use **Unsubscribe from all** to clear them in one click.

Note that print notification emails are a separate, always-on category. They follow the event toggles and preferred channel above, not these subscription checkboxes.

## Channel availability by plan
| Email and app push notifications are available on every plan, including Free. Only SMS requires the Pro plan or higher.

| Channel | Free | Basic | Pro |
| ------- | ---- | ----- | --- |
| Email notifications | ✓ | ✓ | ✓ |
| App push notifications | ✓ | ✓ | ✓ |
| SMS notifications | ✗ | ✗ | ✓ |

Print Farm, School, and Enterprise plans include everything Pro does. See the [pricing page](https://simplyprint.io/pricing) for the full comparison.

| Prefer alerts in a chat app like Discord, Slack or Teams? See [Setting up a Discord Webhook - send Discord messages on SimplyPrint, OctoPrint & Moonraker events](https://help.simplyprint.io/en/article/setting-up-a-discord-webhook-send-discord-messages-on-simplyprint-octoprint-moonraker-events-nglwdq/), [Setting up a Slack Webhook - getting SimplyPrint events in Slack via SimplyPrint](https://help.simplyprint.io/en/article/setting-up-a-slack-webhook-getting-simplyprint-events-in-slack-via-simplyprint-uggrc4/) and [Setting up a Microsoft Teams Webhook - send Teams messages on a certain event](https://help.simplyprint.io/en/article/setting-up-a-microsoft-teams-webhook-send-teams-messages-on-a-certain-event-116vr87/).

## Related articles
- [Push notifications in the SimplyPrint app](https://help.simplyprint.io/en/article/push-notifications-from-simplyprint-to-your-phone-1lma1ad/)
- [Send notifications to Discord with a webhook](https://help.simplyprint.io/en/article/setting-up-a-discord-webhook-send-discord-messages-on-simplyprint-octoprint-moonraker-events-nglwdq/)
- [Not getting notifications? Troubleshooting](https://help.simplyprint.io/en/article/not-getting-print-notifications-how-to-fix-it-m28q3o/)
- [Printer notifications: the in-panel bell](https://help.simplyprint.io/en/article/printer-notifications-errors-and-alerts-your-printer-reports-x9w91k/)
- [SimplyPrint panel overview](https://help.simplyprint.io/en/article/the-simplyprint-panel-a-tour-of-every-area-17vdw7s/)