> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.simplyprint.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Printer notes: leave a note on a printer for the next shift

A printer note is a short message that stays with the printer, such as "Fan rattles above 80%" or "Use the textured plate only". Everyone who works with the printer sees it, so the next shift knows what the last one found, without a sticky note on the machine.

## Where the note shows
Once a printer has a note, it shows:

- **On the printer card**, as a note icon. Hover it to read the note.
- **On the printer's page**, in the **Note for printer** box.
- **In the start print window**, at the top, before you pick a file.
- **In 1-Click Print and the Clear bed window**, under the printer's name.
- **In the printer's settings**, under **General**, as **Note for printer**.

## Add or edit a note
1. Open the printer's **...** menu, on the printer card or on the printer's page.
2. Choose **Add note**, or **Edit note** if the printer already has one.
3. Write the note and click **Save**.

You can also edit it right on the printer's page:

1. On the printer's page, find the **Note for printer** box. Without a note it is collapsed: click **Add note**, or the "Leave one for whoever uses this printer next." text.
2. Write the note. A note can be up to 500 characters.
3. Click **Save**, or press **Ctrl+Enter** (**Cmd+Enter** on a Mac). **Escape** cancels.

To remove a note, empty the text and save.

## Who can read and write notes
Reading and writing notes are their own permissions, apart from editing the printer. Someone on the floor can leave a note without being able to change the printer's settings.

| Permission | What it does | Who has it by default |
| :--- | :--- | :--- |
| **See printer notes** | Shows a printer's note everywhere it appears | Every user group |
| **Edit printer notes** | Write and change notes, from the printer's page, its **...** menu or its settings | Groups that can edit printers |

Without **See printer notes**, the note does not show anywhere, including in the printer's settings. With it but without **Edit printer notes**, the note shows but the field in the printer's settings is read-only and there is no **Add note** or **Edit note**. To change who has them, see [User groups and permissions](https://help.simplyprint.io/en/article/user-groups-and-permissions-what-each-one-controls-1284ueh/).

Every change to a note is recorded in the account's audit log as **Update printer note**.

## Notes and maintenance
A note is for anything the next person should know. A fault that needs fixing is better reported as a problem: open problems show as a red flag on the printer card, and a maintenance job can resolve them. See [Reporting and resolving printer problems](https://help.simplyprint.io/en/article/reporting-and-resolving-printer-problems-xqtsta/).

## Related articles
- [Printer maintenance: keep your fleet running smoothly](https://help.simplyprint.io/en/article/printer-maintenance-keep-your-fleet-running-smoothly-1vr27om/)
- [Reporting and resolving printer problems](https://help.simplyprint.io/en/article/reporting-and-resolving-printer-problems-xqtsta/)
- [User groups and permissions: what each one controls](https://help.simplyprint.io/en/article/user-groups-and-permissions-what-each-one-controls-1284ueh/)
- [Finding the printer settings](https://help.simplyprint.io/en/article/finding-the-printer-settings-17tbtqt/)