> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.simplyprint.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Sign in to SimplyPrint with a passkey # Sign in to SimplyPrint with a passkey A passkey lets you sign in to SimplyPrint with your fingerprint, your face or your device's screen lock instead of typing a password. There's no password to type and no code to copy, and a passkey can't be phished or reused on another site. This guide shows how to add a passkey, sign in with it, and manage the passkeys you have. | Passkeys are free on every SimplyPrint plan. ## Table of contents - [What a passkey is](#2-what-a-passkey-is) - [Add a passkey](#2-add-a-passkey) - [Sign in with a passkey](#2-sign-in-with-a-passkey) - [Passkeys and two-factor authentication](#2-passkeys-and-two-factor-authentication) - [Rename or remove a passkey](#2-rename-or-remove-a-passkey) - [Where passkeys don't work](#2-where-passkeys-dont-work) - [Troubleshooting](#2-troubleshooting) - [Related articles](#2-related-articles) ## What a passkey is A passkey is a sign-in key that your device or password manager creates and keeps for you. When you sign in, your device asks you to unlock it the way you normally do (Face ID, Touch ID, Windows Hello, a fingerprint, or your phone's PIN), and that's it. Passkeys are kept by: - your phone or computer, such as iCloud Keychain on an iPhone or Mac, Google Password Manager on Android and in Chrome, or Windows Hello on a PC - a password manager, such as 1Password or Bitwarden Most of these sync your passkey to your other devices, so a passkey you add on your phone also works on your laptop when both use the same account. Your password keeps working next to your passkeys. Adding a passkey doesn't remove your password. ## Add a passkey 1. Click your name in the top-right corner of the panel and choose **Your account**. 2. Open the **Security & password** tab. You can also go straight to simplyprint.io/panel/user_settings/security. 3. Under **How you sign in**, click **Add a passkey**. 4. Confirm it's you. Without two-factor authentication, that's your password (or a passkey you already have). With two-factor on, it's your second step: a security key or passkey, a code from your authenticator app, or a recovery code. 5. Your browser or password manager asks where to save the passkey. Follow its prompt and unlock your device. 6. You'll see **Passkey added**, and the passkey appears in the list. ![The How you sign in section on the Security tab, with the Password row and the Passkeys row with its Add a passkey button](https://storage.crisp.chat/users/helpdesk/website/-/f/f/2/2/ff22a914001c1000/new-passkeys-how-you-sign-in_taylrl.png) On Safari and on iPhone and iPad, you may see one more small window, **Add a passkey**. Click **Create passkey** in it to open the prompt. Each passkey is named after what saved it, for example "iCloud Keychain", "1Password" or "Chrome on Windows", so you can tell them apart. The list also shows when you added each one and when it was last used. ## Sign in with a passkey 1. Go to the SimplyPrint login page at simplyprint.io/panel/login. 2. Click **Sign in with a passkey**, below the **Sign in** button. 3. Pick your passkey and unlock your device. ![The SimplyPrint login page with the Sign in with a passkey link below the Sign in button](https://storage.crisp.chat/users/helpdesk/website/-/f/f/2/2/ff22a914001c1000/new-passkeys-login-page_h2tsv2.png) You're signed in straight away. Keep **Stay signed in** ticked if you want to stay signed in on this computer. Many browsers also suggest your passkey when you click the **Email** field. Pick it from the list and you're in, without clicking the button. ### In the Hub If your organization uses the Hub, its sign-in window has a **Sign in with a passkey** button too, unless the Hub signs people in with a PIN. The Hub doesn't suggest passkeys in the email field, because a shared computer may hold other people's passkeys. See [The Hub: a shared printer screen for makerspaces, schools and farms](https://help.simplyprint.io/en/article/the-hub-a-shared-printer-screen-for-makerspaces-schools-and-farms-1ursqui/). ## Passkeys and two-factor authentication A passkey counts as both steps of a sign-in at once: something you have (your device) and something you are or know (your fingerprint, face or screen lock). So when you sign in with a passkey, SimplyPrint doesn't ask for your two-factor code. When you sign in with your password instead, two-factor works as usual. At that step you can also use a passkey you've added, in place of the code. Passkeys don't turn on two-factor authentication themselves. If your organization requires two-factor for all members, you still need to set up an authenticator app. See [How to enable 2 factor authentication](https://help.simplyprint.io/en/article/how-to-enable-2-factor-authentication-1lcott7/). ## Rename or remove a passkey Open the menu next to a passkey in the list on the **Security & password** tab. - **Rename** gives it a name you'll recognize, like "Work laptop". - **Remove** deletes it from your SimplyPrint account. You'll be asked to confirm it's you first. Removing a passkey from SimplyPrint doesn't always delete it from your device or password manager. If it's still offered when you sign in, delete it there too. || If you lose a device that holds a passkey, sign in somewhere else and remove that passkey from the list. Then change your password, in case the device also had it saved. ## Where passkeys don't work - **The SimplyPrint mobile app.** The app doesn't support passkeys. Sign in there with your email and password. See [Download and sign in to the SimplyPrint app](https://help.simplyprint.io/en/article/download-and-sign-in-to-the-simplyprint-app-1y49y3a/). - **Single sign-on (SSO) accounts.** If you sign in through your school's or company's single sign-on, your organization decides how you get in. You won't see passkeys on the Security tab. - **Another web address.** A passkey only works on the web address you added it on. If your organization uses SimplyPrint on its own address, add a passkey there as well. A passkey from another address shows **Works on** followed by that address in your list. ## Troubleshooting ### "This browser can't use passkeys or security keys" Your browser doesn't support passkeys, so the **Add a passkey** and **Sign in with a passkey** buttons don't appear. Update your browser, or use a current version of Chrome, Edge, Firefox or Safari. ### "That's a security key. Sign in with your password, then use the key." You picked a security key, not a passkey. Security keys like a YubiKey are the second step after your password, not a way to sign in on their own. Sign in with your email and password, then use the key. See [Use a security key (YubiKey) for two-factor authentication](https://help.simplyprint.io/en/article/use-a-security-key-yubikey-for-two-factor-authentication-6czrgb/). ### "That passkey isn't added to any account" The passkey you picked isn't on any SimplyPrint account, for example because it was removed. Delete it from your device or password manager, sign in with your password, and add a new passkey. ### Nothing happens when I click the button If you closed the prompt, or you're on Safari or an iPhone and clicked again straight after a failed try, nothing opens. Wait a moment and click **Sign in with a passkey** again, or reload the login page. If you use a password manager extension, make sure it's unlocked. ## Related articles - [The Security tab: passwords, two-factor, login alerts and active sessions](https://help.simplyprint.io/en/article/the-security-tab-passwords-two-factor-login-alerts-and-active-sessions-m05p2f/) - [Use a security key (YubiKey) for two-factor authentication](https://help.simplyprint.io/en/article/use-a-security-key-yubikey-for-two-factor-authentication-6czrgb/) - [How to enable 2 factor authentication](https://help.simplyprint.io/en/article/how-to-enable-2-factor-authentication-1lcott7/) - [How to reset or change your password](https://help.simplyprint.io/en/article/how-to-reset-or-change-your-password-w2fpmy/)