> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.simplyprint.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# SimplyPrint support opening hours

# Support & opening hours

We strive to answer emails sent to contact@simplyprint.io within 24 hours.

SimplyPrint has a livechat in the lower right corner, that is visible everywhere on our website.
The opening hours of our live chat depend on the user's subscription. The opening hours for the livechat are as follows **(CET-timezone)**;

### - Free subscription
10:00 - 15:00 _(only weekdays)_

### - Basic subscription
10:00 - 16:00 _(only weekdays)_

### - Pro & Print Farm subscription
10:00 -  20:00 _(only weekdays)_

### - Enterprise subscription
10:00 -  20:00 - all days of the week 


**Closed for holidays;**
SimplyPrint's support is closed on the following days: December 24th, December 31st, January 1st.

Our livechat is open for messages at any time, but we only respond within our opening hours - so feel free to leave a message, and we'll be sure to see it when the livechat opens.