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# Tracking referrals and unlocking rewards

# Tracking referrals and unlocking rewards

The refer a friend page shows two things side by side: how many people have signed up through your link, and which rewards you've unlocked along the way. This article walks through both, including the full reward ladder with the actual amounts.

For the program overview, see [The refer a friend program: earn credit for every signup](https://help.simplyprint.io/en/article/the-refer-a-friend-program-earn-credit-for-every-signup-8k7i7j/).

|| The reward credit program is not available on the School plan. Referring still works, but School-plan accounts don't earn the credit rewards listed below.

## Table of contents
- The hero stats row
- What counts as a referred account
- The reward ladder
- Currency: which rate do you get
- Reward emails
- What happens when a reward unlocks
- Related articles

## The hero stats row
At the top of the page is a row of stat boxes that summarise your program activity:

![Hero stats row on the refer a friend page](https://storage.crisp.chat/users/helpdesk/website/-/f/f/2/2/ff22a914001c1000/tracking-referrals-and-rewards_zocp1.png)

- **Referred accounts** - total signups that used your link or code, including ones that haven't paid yet.
- **Unique link visits** - people who clicked your link. Includes everyone, not just signups.
- **Rewards unlocked** - "X / Y unlocked" showing how many of the reward tiers you've already triggered.
- **Money saved on own subscription** - total credit that's been applied (or is queued to apply) to your invoices.

These numbers refresh automatically when you load the page. Approved affiliates also see extra boxes for converted accounts, average time to signup, and average time to first purchase.

## What counts as a referred account
Two different counters live on the page and it's worth understanding the difference:

- The **Referred accounts** stat counts every signup that came through your link, including free accounts that haven't done anything yet.
- The **rewards ladder** only counts referrals that pass a minimum bar: the account must have **at least one printer added** to count toward unlocking a reward.

| The printer-added requirement is intentional. It filters out signups that never installed anything and stops gaming the program with throwaway accounts.

Once a referred account adds a printer, it counts toward the reward tier immediately. They don't need to subscribe first for the printer-count threshold, but credit rewards specifically require the account to have a paying subscription.

## The reward ladder
The full reward ladder is fixed and the same for every account. It's shown on the page below the stats row, with a checkmark next to tiers you've already unlocked.

![Rewards ladder shown on the page](https://storage.crisp.chat/users/helpdesk/website/-/f/f/2/2/ff22a914001c1000/tracking-referrals-and-rewards_hksa3n.png)

The amounts here come straight from SimplyPrint's reward configuration:

| Referred accounts (with a printer) | Reward |
| ---------------------------------- | ------ |
| 1 | $5 / £5 / €5 / $7.75 AUD / $7.75 CAD / 30 DKK credit |
| 2 | $2 / £2 / €2 / $3 AUD / $3 CAD / 12 DKK credit |
| 2 | 1 free extra GB of file storage |
| 6 | 1 free extra printer slot |
| 8 | 2 free extra GB of file storage |
| 10 | $25 / £20 / €25 / $35 AUD / $35 CAD / 175 DKK credit |
| 20 | $25 / £20 / €25 / $35 AUD / $35 CAD / 175 DKK credit |
| 25 | 1 free extra printer slot |
| 50 | $50 / £40 / €50 / $70 AUD / $70 CAD / 350 DKK credit |

The 2-referral credit reward is repeatable: you get it again each time you refer two new paying accounts, on top of the one-time tier rewards.

|| Credit rewards and the extra-GB / extra-printer-slot rewards are independent. Hitting 10 referrals gives you the $25 credit, and you've also already unlocked the 1 free GB and 6 free printer slots from the earlier tiers.

## Currency: which rate do you get
The reward amount you receive is based on **your account's currency**, not the referred account's currency. The full set of currencies SimplyPrint pays out in is USD, GBP, EUR, AUD, CAD, and DKK. The numbers in the table above show each conversion at the same tier.

If your billing currency changes, future rewards use the new currency. Rewards that have already been issued keep their original currency.

## Reward emails
When you unlock a reward, SimplyPrint sends you an email to tell you about it. The email names the tier, the amount, and when the credit becomes available for use against an invoice. You'll see a matching entry appear in the balances table on the refer a friend page.

If you don't see the email, check the user menu at the top right of the panel and confirm your email address is correct, then check your spam folder.

## What happens when a reward unlocks
The mechanics depend on the reward type:

- **Credit rewards** create a balance entry on your account. The entry has an amount, a currency, and an "available after" date. From that date onward it's eligible to offset your next invoice.
- **Extra GB and extra printer slots** are applied to your subscription immediately. You'll see your storage / printer cap go up the next time you reload the panel.

The credit balance doesn't expire and isn't lost if you change plans. It just sits on your account until an invoice is generated, then gets subtracted automatically.

For more on how credit lands on your invoice, see [Getting your referral credit on your invoice](https://help.simplyprint.io/en/article/getting-your-referral-credit-on-your-invoice-okzvn6/).

## Related articles
- [The refer a friend program: earn credit for every signup](https://help.simplyprint.io/en/article/the-refer-a-friend-program-earn-credit-for-every-signup-8k7i7j/)
- [How to join the refer a friend program and share your link](https://help.simplyprint.io/en/article/how-to-join-the-refer-a-friend-program-and-share-your-link-18lcbap/)
- [Getting your referral credit on your invoice](https://help.simplyprint.io/en/article/getting-your-referral-credit-on-your-invoice-okzvn6/)
- [Refer a friend vs the affiliate program: which one fits you](https://help.simplyprint.io/en/article/refer-a-friend-vs-the-affiliate-program-which-one-fits-you-1vkxt21/)
- [My referral didn't track or my credit is missing](https://help.simplyprint.io/en/article/my-referral-didnt-track-or-my-credit-is-missing-aaks6w/)