> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.simplyprint.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my Direct Prusa integration printer offline?

# Why is my Direct Prusa integration printer offline?

> **Beta:** This is an experimental integration with limited support.

This guide helps troubleshoot offline issues with printers using SimplyPrint's custom Prusa firmware.

---

## Quick reference

| Symptom | Likely cause | Solution |
|---------|--------------|----------|
| Printer screen isn't blue | Wrong firmware | [Check firmware](#2-1-check-firmware) |
| No SimplyPrint tab in settings | Wrong firmware | [Check firmware](#2-1-check-firmware) |
| SimplyPrint tab shows "Not connected" | Settings not loaded or network issue | [Check SimplyPrint tab](#2-2-check-the-simplyprint-tab) |
| WiFi icon is grey | Not connected to WiFi | [Fix WiFi](#2-3-wifi-issues) |

---

## Quick fixes

> **First:** Try power cycling your printer (turn off, wait 30 seconds, turn on).

1. **Power cycle** - Turn off, wait 30 seconds, turn on
2. **Reload settings** - Load SimplyPrint settings from USB again
3. **Try Ethernet** - If your model has an Ethernet port

---

## 1. Check firmware

The Direct Prusa integration uses custom firmware.

**Signs you have SimplyPrint firmware:**
- Main screen color is **blue** (not orange)
- **SimplyPrint** tab exists under Settings > Network

**Don't have it?** Flash the SimplyPrint firmware first: [Direct Prusa Integration setup guide](https://help.simplyprint.io/en/article/direct-prusa-integration-custom-simplyprint-prusa-firmware-setup-6bysim/)

---

## 2. Check the SimplyPrint tab

On your printer: **Settings > Network > SimplyPrint**

**If it shows "Not connected":**

1. Get a settings file from [simplyprint.io/setup-guide](https://simplyprint.io/setup-guide/methods/prusa-direct)
2. Copy to USB drive
3. Load it: **Settings > Network > SimplyPrint > Load Settings**

---

## 3. WiFi issues

Check the WiFi icon at top of screen:
- **White** = Connected
- **Grey** = Not connected

**Common issues:**

| Problem | Solution |
|---------|----------|
| Using 5GHz network | Switch to 2.4GHz |
| Special characters in WiFi name | Use simpler network name |
| WPA3 only | Enable WPA2 on router |

---

## Getting help

### Gather this first
- Printer model
- Screenshot of SimplyPrint tab
- What you've tried

### Support

- **SimplyPrint Discord:** [simplyprint.io/discord](https://simplyprint.io/discord) - Use **#prusa-integration-beta** channel

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> Something unclear or missing in this guide? Let us know on [Discord](https://simplyprint.io/discord).