> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.simplyprint.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my UltiMaker printer offline?

# Why is my UltiMaker printer offline?

> **Beta:** This integration is experimental with limited support.

---

## Quick reference

| Symptom | Solution |
|---------|----------|
| Offline after setup | [Start the integration](#2-1-is-the-integration-running) |
| Was working, now offline | [Restart the integration](#2-1-is-the-integration-running) |
| Authentication errors | [Re-authenticate](#2-4-ultimaker-digital-factory) |

---

## Quick fixes

> **First:** Try restarting the integration service.

```bash
sudo systemctl restart simplyprint-ultimaker
```

---

## 1. Is the integration running?

```bash
systemctl status simplyprint-ultimaker
```

**To restart:**

```bash
sudo systemctl restart simplyprint-ultimaker
```

---

## 2. Check setup

1. Find installation folder (usually `~/simplyprint-ultimaker`)
2. Check config file has correct printer details
3. Re-run setup if needed: `./install.sh`

---

## 3. Network check

```bash
ping <printer-ip>
```

Also check if you can access the printer's web interface at `http://<printer-ip>`.

---

## 4. UltiMaker Digital Factory

If your printer uses Digital Factory:
- Make sure your account is still linked
- Re-authenticate if needed

---

## Alternative: OctoPrint

If this integration isn't working reliably, connect through OctoPrint instead:

[UltiMaker OctoPrint setup guide](https://simplyprint.io/setup-guide/ultimaker/2)

---

## Getting help

### Gather this first
- Printer model
- Any error messages

### Support

- **SimplyPrint Discord:** [simplyprint.io/discord](https://simplyprint.io/discord)

---

> Something unclear or missing in this guide? Let us know on [Discord](https://simplyprint.io/discord).