Articles on: Troubleshooting

AutoPrint is skipping a printer (offline, maintenance, or not enabled)

AutoPrint is skipping a printer (offline, maintenance, or not enabled)


If AutoPrint is not starting your next print, it is deliberately skipping a printer that is not ready - because it is offline, in maintenance or out of order, does not have AutoPrint enabled, or because AutoPrint is paused for your whole account. Every one of these is quick to fix.


What this means


AutoPrint tells you why it is waiting. In the printer's control panel, the AutoPrint widget shows a status banner and a troubleshooting checklist that names the exact reason the next print has not started - so if you are ever unsure, start there.


AutoPrint only runs on a printer that is ready for work. It skips a printer that is offline, disconnected or not operational, one that is in maintenance or marked out of order, one that does not have AutoPrint switched on, or any printer when AutoPrint is paused for your whole account. AutoPrint also waits about five minutes between start attempts, so a printer that just finished may pause briefly before trying again.


How to fix it


  • Bring the printer back online or reconnect it, and make sure it is idle and operational.
  • Finish or cancel any maintenance job, and clear the out-of-order flag.
  • Switch AutoPrint on for that printer in its control panel.
  • Check AutoPrint is not paused account-wide, then give it a few minutes.



Updated on: 04/07/2026

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