Question 1

Printer in setup isn't detected / can't find setup code

Accepted Answer

In this guide, we'll dig into what to do when the SimplyPrint setup guide doesn't detect your device while setting up SimplyPrint, or if you can't find the 4-letter setup code.

First things first; is SimplyPrint installed and enabled?

Often times, the issue is as simple as SimplyPrint maybe not being installed or enabled.

Make sure you have gone through our setup guide, and maybe repeat the steps to see if you missed something
For OctoPrint setups; go to Settings > Plugin Manager and ensure the SimplyPrint plugin is both installed and enabled. If its' grayed out, it's disabled
For OctoPrint setups; make sure OctoPrint isn't in "Safe mode". If a popup says "Safe mode", just restart OctoPrint to get it back in non-safe mode

Auto-detecting

Q: What does "Unsupported version" mean?

Wondering why there's a warning on your printer, saying "Unsupported version"? This article explains why, and how to fix it. <h3 id="whatisit">What is it?</h3> The warning means that the SimplyPrint software that runs on the Raspberry Pi (or whichever device used), is too old and no longer supported. This might also be the case for fairly recent updates of SimplyPrint, if a big new update is released, that requires some new SimplyPrint software for your printer(s). <h3 id="howtofixit">How to fix it?</h3> It's super simple; just update. All you need to do, is update the SimplyPrint software, by updating the SimplyPrint plugin if you're using OctoPrint, or by updating Moonraker when using Klipper. You should be presented with an "Update" button within the SimplyPrint panel, that automatically updates all your printers! If you do not see the update button, or the update button doesn't work, go to OctoPrint or your Klipper UI and update directly from there. If it still doesn't work; contact SimplyPrint - we'll help you in no time via our live chat or Discord server. | For a little while longer, you can access the old platform on; https://test.simplyprint.io/panel - try and update here if it fails on the new site || If everything fails, reinstall the latest SimplyPrint OctoPrint plugin via OctoPrint - remember to "Clear" the data as well. Your printer will enter "Setup mode" after this - simply re-assign it to your printer. <hr /> <h6 id="havingissues">Having issues?</h6> You can always contact us via the live

Make sure you're on the same network

SimplyPrint can only auto-detect your printer if your computer / device you're detecting from, is on the same WiFi / network as the Pi / device running SimplyPrint. So ensure you are indeed on the same network.

Ensure your Pi is powered and connected

Double-check that your Raspberry Pi (or whichever device is running SimplyPrint), is connected to the internet and has been powered on for at least 5 minutes. For older devices, the first boot of the device can take a long time, so just have a little patience with it.

Finding the setup code

If auto-detect doesn't work, a unique setup code given to your device can help you set it up.

If you have access to

Question 2

Pick the right Raspberry Pi for running SimplyPrint / OctoPrint

Accepted Answer

If you are in doubt about which Raspberry Pi to buy / use for SimplyPrint, and maybe where to find it, follow this guide.

What Raspberry Pi to pick? And what do I need?

All you need to run SimplyPrint is;

A Raspberry Pi
A power supply for the Pi (important that it's an official power supply for the given Pi model)
An SD card (8 or 16 GB)
A connection cable for the printer

Which Pi to choose? We recommend a Raspberry Pi 4B - it's not super expensive (often cheaper than the previous model), and it handles running SimplyPrint very well.

Here's a list of all Pi's that will run SimplyPrint well;

Raspberry Pi 4B (2, 4 or 8GB ram - only matters if you plan on having multiple printers running on your Pi)
Raspberry Pi Zero W 2
Raspberry Pi 400
Raspberry Pi 3B(+)
Raspberry Pi 3 Model A+ (not the best, but it works)
Raspberry Pi 3

Pi versions that won't handle SimplyPrint very well;

Raspberry Pi Zero W (first version)
Raspberry Pi 2 (all variants)
Raspberry Pi B
Raspberry Pi Pico (won't work at all - is not a computer, but a microcontroller) Note that some of the devices on this list might work, but aren't recommended as they're known to cause performance issues that result in bad prints.

Where to get them?

Every country in the world has at least one Raspberry Pi reseller - most gadget-webshops and electronics stores will probably have one, but **the easiest way is to buy a Raspberry Pi SimplyPrin

Question 3

What does "Unsupported version" mean?

Accepted Answer

Wondering why there's a warning on your printer, saying "Unsupported version"? This article explains why, and how to fix it.

What is it?

The warning means that the SimplyPrint software that runs on the Raspberry Pi (or whichever device used), is too old and no longer supported. This might also be the case for fairly recent updates of SimplyPrint, if a big new update is released, that requires some new SimplyPrint software for your printer(s).

How to fix it?

It's super simple; just update. All you need to do, is update the SimplyPrint software, by updating the SimplyPrint plugin if you're using OctoPrint, or by updating Moonraker when using Klipper. You should be presented with an "Update" button within the SimplyPrint panel, that automatically updates all your printers!

If you do not see the update button, or the update button doesn't work, go to OctoPrint or your Klipper UI and update directly from there.

If it still doesn't work; contact SimplyPrint - we'll help you in no time via our live chat or Discord server.

| For a little while longer, you can access the old platform on; https://test.simplyprint.io/panel - try and update here if it fails on the new site || If everything fails, reinstall the latest SimplyPrint OctoPrint plugin via OctoPrint - remember to "Clear" the data as well. Your printer will enter "Setup mode" after this - simply re-assign it to your printer.

Having issues?

You can always contact us via the live

Question 4

How to set up SimplyPrint?

Accepted Answer

1. Purchase of Raspberry Pi

A Raspberry Pi is a small computer that among other things, can be set up to control your 3D printer. Setting up SimplyPrint requires you to have a Raspberry Pi for each printer you want to set up. There is a couple different models you can get, so if you need help with choosing witch one is right for you, check out this article. It is also possible to connect a camera module or webcam to the Pi, so you can get video streaming and images from your printer.

2. User creation

To get started, you just need to register an account at simplyprint.io/signup where after creation you will be taken through a step by step, setup of your printers. Here you have to choose which plan you want to proceed with. You can see exactly what you are getting from the various plans before choosing. Then you have to choose which printers you have and wish to set up with SimplyPrint. (If you do not find your printer on the list, choose “Any generic printer” and enter det info on your printer. The SimplyPrint team will update the list when it is confirmed that your printer communicates well with OctoPrint it will be added as soon as possible and your printer will automatically be set to the correct model.

3. Download our image

(Skip to step 5 if setting up a SimplyPrint kit)

If you already have a Raspberry Pi that needs to be set up with SimplyPrint, you need what is called an

Question 5

Which cable to use for SimplyPrint / OctoPrint

Accepted Answer

It is important to have the right cable to connect your Raspberry to your Printer. Most printers come with this cable as many use the port on the printer to print through from a computer. If your printer wasn't shipped with a cable, you will need to buy one. This guide will help you choose the right one.

Mini USB

If your connector on your printer looks like this, you will need a “Mini USB cable”.

The most popular printers that use this connector are:

Creality Ender Series
Creality CR-10 Series

USB B

If your connector on your printer looks like this, use a “USB B cable”.

The most popular printers that use this connector are:

Prusa i3 Series
Ultimaker 2 Series

Micro USB

If your connector on your printer looks like this, use a “Micro USB cable”.

The most popular printers that use this connector are:

Creality Ender V4 Series
Prusa Mini

The length of the cable is determined by how far from the printer your Raspberry is mounted. In most cases, 1 meter will be more than enough.

Question 6

How do I reset my password?

Accepted Answer

1. Go to the SimplyPrint panel

When logging on your SimplyPrint panel, you'll be able to see a button called 'Forgot password?' which will ask for your email, where a link will be sent to.

2. Check your email

There should be a an email from SimplyPrint with a link where you'll be able to reset your password.

Please be aware that the email might be hidden under the spam folder

3. Reset your password

After you've pressed the link, you will be asked for a new password. When this is done, you'll be able to log on to your account with the new password.

And then you're done, you can now continue with your 3D printing business!

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