Send a debug report to SimplyPrint support (when nothing else works)
Use this when: you've worked through the basics (reload, incognito, another browser, mobile data) and SimplyPrint still won't load. Or support has asked you for "a debug report".
The fastest way to get help: send us a snapshot of what your browser actually did. SimplyPrint has a built-in tool for this - no DevTools knowledge required.
Where it is
User settings → Local preferences → Debug & support.
Four buttons:
- Show recent activity - a table of the last 50 requests your browser made
- Copy debug report - full report to clipboard
- Download debug report - save as JSON file
- Send to support - one-click; uses livechat if your plan has it, Discord otherwise
What the report contains
- Browser name, version, online state, dark mode
- Network info: connection type (4G / 3G / etc), round-trip time, "save data" mode
- Your URL and your account / company ID
- Last 50 requests: paths, durations, success / failure, HTTP codes
- Any detected browser extensions
- Last Sentry error ID (if our error tracker caught anything)
It does not contain passwords, payment details, session tokens, request bodies, or anything from outside the current browser tab.
"Send to support" - what happens
Print Farm / School / Enterprise (livechat included): opens Crisp, posts a short summary of your last 10 events as a visitor message, copies the full 50-event report to your clipboard so support can ask for it if needed.
Free / Basic / Pro: copies the full debug report to your clipboard, opens our Discord support channel. Paste the report into the message box - our team and community helpers respond there.
Before you open a support conversation, please
We're a small team supporting tens of thousands of users. We can't answer every "didn't load" report individually. Work the diagnostic ladder first:
- Try the steps in the anchor article
- Try incognito with extensions disabled
- Try a different browser
- Try on your phone
If you've done all four and still need help, the debug report makes it possible for us to actually help. Without one, we'd just ask you to do the steps above anyway.
When all else fails: DevTools
For users who want to dig deeper (or if support asks):
Open DevTools:
- Chrome / Edge / Brave / Firefox:
F12, or right-click anywhere → Inspect - Safari: enable Develop menu first (Safari → Settings → Advanced → "Show features for web developers"), then
Cmd + Option + I
Two tabs to check:
- Console - red text = error. Copy the red text and include it.
- Network - red rows = failed requests. Click one for details.
A screenshot of red Console / Network entries, plus your debug report, gives us almost everything we need.
Related
- SimplyPrint won't load: blank screen, spinner, or stuck on login
- How to get the log files from your printer - printer-side equivalent of the browser debug bundle
- SSO troubleshooting (FirstName not set, etc.) - if your problem is school / enterprise login specifically
Updated on: 25/05/2026
Thank you!