Graduated discount on extra printers and users: what's changing for grandfathered accounts
Graduated discount on extra printers and users: what's changing for grandfathered accounts
We made a correction to how the graduated (volume) discount is applied to extra printers and extra users. If you're on an old subscription with enough extras for it to matter, you're grandfathered onto the previous pricing until 2027-05-21, and you'll see exactly how your bill will change in your subscription settings. This article walks through the math, why it changed, and what your timeline looks like.
Who this applies to
You'll only see the legacy graduated pricing banner if all of the following are true for your account:
- Your account's first paid subscription started before 2026-05-21.
- You currently have extra printers or extra users beyond what your plan includes.
- At your current quantity, the new pricing scheme would charge you more per month than the previous one for that add-on.
Everyone else is already on the new pricing, with no change to their bill. That includes:
- New accounts that signed up after 2026-05-21.
- Long-standing accounts that don't currently have any extra printers or extra users.
- Accounts where the new math is the same or cheaper at your current quantity (this happens at lower extras counts).
What changed and why
The graduated discount works by giving you a bigger discount per unit the more extras you have. Two ways to apply that discount exist:
- The legacy uniform-discount approach. Look at your total quantity, find the deepest discount tier you've reached, and apply that single discount to every unit. Simple, but it creates a "cliff": at a tier boundary, buying one more unit could actually make your total bill cheaper, because the deeper discount retroactively applies to all your earlier units.
- The new marginal-tier approach. Each tier of units is priced at its own discount rate. The first units pay full price, the next slice gets a small discount, the next slice a bigger one, and so on. The total always goes up as you add more, never down.
The cliff in the legacy approach was never intentional. We've corrected it on the new pricing scheme, but we don't want to spring a price increase on you, so anyone affected stays on the legacy math for a full year first.
When this changes for you
- Today through 2027-05-20: no change. Your extras are billed using the legacy uniform-discount math, exactly as they have been.
- From 2027-05-21: every account moves to the new marginal-tier math. Your subscription cost moves to whatever you see in the banner as "New pricing".
You don't need to do anything in advance. We'll send a separate reminder closer to the date.
Worked example: extra printers
Extra printers use a $4 base price (USD), with a 5% discount applied every 10 units past the first 10, capped at 25% off.
Quantity | Legacy uniform discount | New marginal tiers | Difference |
|---|---|---|---|
15 | $60.00/mo (0% applied) | $59.00/mo (first 10 at full, next 5 at 5% off) | -$1.00/mo |
25 | $95.00/mo (5% applied to all) | $96.00/mo | +$1.00/mo |
40 | $136.00/mo (15% applied to all) | $148.00/mo | +$12.00/mo |
50 | $160.00/mo (20% applied to all) | $180.00/mo | +$20.00/mo |
100 | $300.00/mo (25% applied to all, capped) | $330.00/mo | +$30.00/mo |
For very large fleets the gap converges to a flat +$30/mo: both curves charge the same 25%-off rate beyond unit 50, but the new one charges full price on the first 10 units and stair-steps from 5% to 25% across the next 40 units, while the legacy curve applies the deepest discount uniformly across all units.
Worked example: extra users
Extra users use a $5 base price (USD), with a 2% discount applied every 2 users past the first user, capped at 50% off.
Quantity | Legacy uniform discount | New marginal tiers | Difference |
|---|---|---|---|
3 | $14.70/mo (2% applied) | $14.80/mo | +$0.10/mo |
10 | $46.00/mo (8% applied to all) | $47.50/mo | +$1.50/mo |
20 | $82.00/mo (18% applied to all) | $90.00/mo | +$8.00/mo |
50 | $130.00/mo (48% applied to all) | $187.50/mo | +$57.50/mo |
User extras use smaller tier steps than printer extras (2 users per step instead of 10) but reach a deeper 50% maximum discount, so the legacy uniform-discount math compounds the most aggressively for high user counts.
How to see your exact numbers
Open Settings > Subscription. If you're affected, you'll see a panel above the plan picker with:
- Your current monthly cost on the legacy pricing.
- What that same configuration would cost on the new pricing.
- The per-month difference, and a breakdown when more than one add-on is grandfathered.
- The exact date everything moves to the new pricing.
The numbers respect your billing currency, yearly discount, and any custom pricing you have. Dragging the add-on sliders updates the legacy/new comparison in real time so you can see what different quantities would look like.
Common questions
Will my next invoice change?
No. Until 2027-05-21, your invoices are calculated exactly as they are today.
What if I add more extras between now and 2027?
Any extras you add after 2026-05-21 are billed under the new pricing immediately. The grandfathering is fixed to the quantities you had on the snapshot date, and we're not extending it to new additions.
What happens to the legacy pricing after 2027-05-21?
It's retired. Everyone uses the new marginal-tier math from that point onward. The banner in your subscription settings disappears.
Why don't you just lower the new prices to match the old math?
The old math had a real bug where buying one more printer could lower your bill. The new math fixes that. We didn't want to leave the bug in place forever, and we didn't want to surprise anyone with an immediate change, so a one-year grace period was the middle ground.
I'm not seeing the banner. Am I affected?
If the banner isn't there, you aren't affected. Either your subscription started after 2026-05-21, you don't have qualifying extras, or your current quantity already pays the same or less under the new math.
Updated on: 21/05/2026
Thank you!