How SimplyPrint billing works: payment methods, currencies, and invoices

This article covers everything about how SimplyPrint bills you: which payment methods we accept, what currency your account is charged in, how VAT works, how discounts and credits stack, and what happens when a payment fails. If you're trying to understand a specific line on your invoice or pick the right payment method, you'll find it here.

Payment methods we accept

We process every payment through Stripe, which handles your card or wallet details directly. SimplyPrint never sees or stores your card number.

You can pay with:

• Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay
• Wallets and saved payments: Apple Pay, Google Pay, Stripe Link, PayPal, Amazon Pay, and Revolut Pay
• SEPA Direct Debit, iDEAL, and Bancontact: EUR accounts only
• Bank transfer (IBAN/SWIFT): invoiced accounts only, subject to approval

Surcharges

Some payment methods carry a surcharge to cover processing costs:

• PayPal and Amazon Pay: +3% of the total
• Bank transfer (per invoice): $35 USD / €35 EUR / £30 GBP / 250 DKK / CA$48 CAD / A$50 AUD, billed in your account's currency

Currencies and what shows up on your bank statement

Your SimplyPrint account is assigned a currency when you sign up, based on your billing country.

What's new since 21st May 2026: every subscription and invoice is now charged in the account's currency. Previously, every charge ran in DKK regardless of your displayed currency, and your bank converted it on its end (sometimes with an FX spread). From now on, a USD invoice is charged in USD, a EUR invoice in EUR, and so on - what's on the invoice is what shows on your bank statement, with no bank-side currency conversion.

VAT and tax

• Private customers within the European Union (EU): applicable VAT is calculated based on your country of residence. The displayed price stays the same; any VAT is included.
• Business customers (B2B) outside Denmark but within the EU: no VAT is charged if you provide a valid VAT number. The invoice will state "reverse charge" under EU VAT rules.
• Customers outside the EU: no VAT is charged.
• SaaS only: SimplyPrint provides software, not physical products. Nothing is shipped.

You're responsible for any local taxes or duties not covered above.

How discounts and credits stack

Yearly discount

When you pay yearly, you get a discount on your subscription and any selected add-ons (extra printer slots, extra users, and so on). The discount rate depends on your plan:

The discount is baked into the price shown on the invoice; it doesn't appear as a separate discount line. For plans with a 15% discount, you're paying price * 0.85 for each item; for the single-tool plans, price * 0.80. The School plan is billed at the monthly rate multiplied by 12.

Coupon codes

You can enter a discount code at checkout. If valid, the coupon applies on top of any yearly discount.

Coupons can be time-limited (for example, 3 or 6 months). If a coupon only covers part of a yearly subscription, the discount is applied only to the months it covers. That means the total percentage off shown on the invoice may look smaller than the headline coupon percentage, but you've still received the full discount for the duration the coupon covered.

Account credit

If your account has a credit balance, it's automatically applied to your next invoice after all discounts. An invoice can't go below zero; any leftover credit rolls over to the next invoice.

Fair billing credit

SimplyPrint automatically credits your account for idle printers (28+ days with no print activity) and for paid printer or user slots you've bought but aren't filling. The credit is pro-rated to the second and shows as a negative line item on your next invoice. No opt-in needed.

See Fair billing: credit for idle printers and unused slots for the full rules, how the calculation works, and where to track your projected credit during the period.

Bank-transfer invoice payments (yearly plans)

If you'd rather pay an invoice via bank transfer than by card or wallet, you can apply for invoiced billing. You qualify if you meet all of:

• You're on a yearly-paid Print Farm, School, or Enterprise plan
• Your account is a validated business (valid VAT number or Tax ID; the School plan is exempt from this)
• Your yearly subscription value is at least 480 USD / 480 EUR / 480 GBP / 3,400 DKK / 680 CAD / 680 AUD, whichever applies to your account's currency
• For mid-period add-ons (extra printers or users bought mid-cycle): minimum order of 150 USD / 150 EUR / 150 GBP / 1,250 DKK / 210 CAD / 210 AUD. Smaller mid-period orders must be paid by card or wallet.

Bank-transfer invoices come with the surcharge listed above. They must be paid in the invoiced currency, and any international transfer fees are paid by you (or split with the SHA code). We don't accept checks, cheques, or any other physical payment.

Payment is typically due 8 to 14 days from issuance. If an invoice isn't paid by the due date, the account may be terminated without further notice and late fees may apply.

What happens when a payment fails

For card and wallet payments, if a charge fails we retry over the following days and notify you. You have 5 days from the first failure to fix the payment method before your account is restricted.

For SEPA Direct Debit, iDEAL, and Bancontact, settlement takes several business days. That means we only learn about insufficient funds or other bank-side reversals days after your subscription was activated or your add-on was provisioned. When that happens:

Because access was active during the days between the original payment and the bank-side reversal, SimplyPrint may also bill the value of that usage period on a future invoice (typically your next renewal), pro-rated to the time you actually had access. The same applies to chargebacks - the period of access you already enjoyed is billable, even if the underlying subscription or add-on has since been revoked.

The same applies to bank- or customer-initiated chargebacks on any payment method - SEPA reversals, credit-card chargebacks, PayPal disputes, anything pulled back through your bank. Filing a chargeback or initiating a refund outside SimplyPrint instead of contacting support first is treated as abuse of the refund process and may result in immediate and permanent termination of the account, without warning.

If something on your invoice doesn't look right or you'd like a refund, contact us first. We handle refund requests case by case and are happy to work things out before you escalate to your bank.

For the full policy, see the "Delayed-settlement payments, chargebacks, and disputes" and "Refund Policy" sections of our Terms of Service.

Where to manage your billing

Open Settings > Subscription in the panel to:

• See your current plan and renewal date
• Update your payment method
• Download past invoices
• See your projected fair billing credit
• Mark printers as inactive (to start fair billing credit immediately, without waiting for the 28-day timer)

Frequently asked questions

Which currency will I be charged in?

Whatever is shown on your invoice. Your account currency is set at signup based on your billing country (see the table above), and the charge will hit your card or bank in that same currency. No DKK conversion since 21st May 2026.

Can I switch from monthly to yearly mid-period?

Yes. The switch takes effect at your next renewal and the yearly discount kicks in then (see the discount rates per plan above).

Why doesn't my coupon show as 40% off on the invoice if I entered a 40% code?

If the coupon was time-limited (say, 3 months) and you're on a yearly plan, the discount only covers the 3 months it was valid for. The headline percentage shown on the invoice is calculated against the full year, so it'll look smaller, but you've received the full 40% off for the 3 months the coupon covered.

How do I qualify for bank-transfer invoicing?

See the bank-transfer invoice payments section above. If you meet the criteria, contact support to request it.

What if my country isn't listed in the currency table?

Accounts in any region without a dedicated currency are billed in USD by default.

Where can I see how my fair billing credit was calculated?

The amount accrued so far and the projected end-of-period credit are shown in Settings > Subscription. After renewal, the credit appears as a line on your invoice with the exact amount applied. The full breakdown is in the fair billing guide.

Updated on: 21/05/2026