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Affiliate balances and commission history

Affiliate balances and commission history


This article explains the balances card and the per-referral commission list on the affiliate dashboard: what each number means, the statuses an entry can be in, and how money flows from commission earned to payout.


For the program overview, see The affiliate program: get paid for promoting SimplyPrint.


Table of contents

  • The balances card
  • The four balance numbers
  • Available-after dates
  • The commission list
  • Entry statuses
  • Refunds and chargebacks
  • Currency handling
  • Exporting your history
  • Related articles


The balances card

The balances card summarises everything you've earned and where it currently sits.


The balances card on the affiliate dashboard


It shows:


  • Pending balance - commission that's been earned but isn't yet eligible for payout (its available-after date hasn't passed).
  • Available balance - eligible to be paid out on the next payout cycle.
  • Paid balance - cumulative amount already paid out.
  • Next payout amount - what's queued for the next scheduled payout.


The numbers refresh on page load. If a referred customer's payment was just processed, refresh to see the new entry.


The four balance numbers

Pending is money already in the system but in the protection window. Commission becomes available after enough time passes that any refund / chargeback has had a chance to flow through. The pending number is your near-future payout assuming nothing gets refunded.


Available is what would be paid on the next cycle if it ran right now. Anything in this bucket has cleared the protection window.


Paid is the lifetime total you've been paid out. Doesn't include pending or available.


Next payout amount is the dollar value of what's queued for the next scheduled payout, given the current schedule and your minimum payout amount. This is normally identical to the available balance unless the available balance is below the minimum payout amount (in which case it rolls over).


Available-after dates

Each commission entry has an available-after date. By default it's set far enough out that any chargebacks or refunds have time to come through. Until that date passes, the entry contributes to pending balance but not available balance.


Most entries have an available-after date 30-60 days from creation depending on the payment type and the region. Yearly subscriptions sometimes have a longer protection window than monthly.


This protection window is why "earned today" and "paid today" don't match. The system is designed so payouts never have to be clawed back.


The commission list

Below the balances card is the commission list, which itemises every commission entry tied to your affiliate account.


The commission list showing per-referral commission entries


Each row shows:


  • Date - when the underlying customer payment was made.
  • Referred account - which subscription generated the commission.
  • Plan - what the customer was paying for.
  • Customer paid - the amount they paid (your commission base).
  • Rate - the commission percentage applied (70%, 40%, 30%, 15%, or custom).
  • Commission - what you earned from that single payment.
  • Status - pending, available, paid, refunded.
  • Available after - when the entry becomes available for payout.


You can filter by status (e.g. only pending), date range, and referred account.


Entry statuses

Each commission entry walks through these states:


  • Pending - in the protection window. Counts toward pending balance.
  • Available - past the available-after date. Counts toward available balance and will be included in the next payout.
  • Paid - included in a completed payout. The row links to the payout record.
  • Refunded - the underlying customer payment was refunded or charged back. The entry is reversed and removed from your balance.
  • Pending currency exchange - cross-currency conversion still locking in.


Refunds and chargebacks

If a referred customer is refunded or files a chargeback, the corresponding commission is reversed:


  • If the commission was still pending or available, it's removed from your balance. No money is taken back.
  • If the commission was already paid out, the next payout cycle's amount is reduced by the reversed commission. If that creates a net negative for the cycle, the negative carries forward until future commission cancels it out.


Sustained negative balance from heavy refunds is a sign something's off (a referred audience that wasn't a good fit, a tutorial that misrepresented the product, etc). Support will reach out if your account is consistently going negative so we can talk it through.


Currency handling

Commission is earned in the referred account's billing currency, then converted to your affiliate payout currency:


  • For same-currency referrals (your payout in USD, customer paid in USD), no conversion happens.
  • For cross-currency referrals, conversion happens when the commission becomes available. The rate is locked at that point.


The commission list shows both the customer's original amount and the converted amount for transparency.


Exporting your history

The commission list supports CSV export so you can pull a full record into your own bookkeeping. The export includes the same columns as the on-page view, with full timestamps.


This is useful for tax filing, partnership reporting, or just cross-checking your own analytics against SimplyPrint's view of the relationship.



Updated on: 24/05/2026

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