Your account & security
How to reset or change your password
How to reset or change your password There are two ways to set a new password for your SimplyPrint account: reset it from the login screen if you have forgotten it, or change it from your account settings while you are already signed in. This guide covers both. If you are locked out: reset from the login screen Use this when you cannot log in because you do not know your current password. Go to the SimplyPrint login page at simplyprint.io/panel/login. Click Forgot password? andSome readersHow to change the language of the panel
SimplyPrint's panel is English only for now; the Cloud Slicer supports more languages, and your browser can translate the rest.Some readersHow to enable 2 factor authentication
Go to the SimplyPrint panel To enable your 2 factor authenticator, you'll have to start by going to the SimplyPrint panel. At the panel you can find the 'Your account' button which is located in the dropdown menu under your name in the top right corner. Enabling two factor authentication This is where you'll find different settings for your account including the option to enableFew readersLost 2 factor authentication app
Have you lost your 2-factor authentication app? Fear not, there are two ways to regain control of your SimplyPrint account 1. Use your backup recovery codes When you first set up 2-factor authentication for your SimplyPrint account, you were asked to download a text-file containing a bunch of weird characters - if you downloaded and kept this file, it's the way in to your account. Go to the SimplyPrint login page (https://simplyprint.io/panel/login), log in using your email and password, aFew readersThe Security tab: passwords, two-factor, login alerts and active sessions
The Security tab: passwords, two-factor, login alerts and active sessions The Security & password tab in your account settings is where you keep your SimplyPrint login locked down. From one page you can change your password, turn on two-factor authentication, choose how you get alerted about new logins, set how long inactive logins stay signed in, and review (and log out) every device that is currently signed into your account. This guide is the overview of that whole tab. Each section bFew readersHow to delete your SimplyPrint account
No longer have a 3D printer, or simply don’t need the SimplyPrint platform anymore and want your account deleted? Here’s how to proceed: Go to your account settings Scroll down to the bottom and locate the "Delete account" button. When prompted, enter your password or your 2FA code. Carefully read and understand the confirmationFew readersWhich languages is SimplyPrint available in?
Which languages is SimplyPrint available in? SimplyPrint is available in 15 languages. This article lists them all, explains which parts of SimplyPrint are translated and which are not, and tells you how the translations were made. In this article The 15 languages What is translated What is not translated How complete is each language? [How the translations were made](Few readersReport a wrong or confusing translation
Report a wrong or confusing translation Found a sentence in SimplyPrint that reads oddly, means the wrong thing, or was clearly never meant to say that? Please tell us. This article explains how our translations are made, why mistakes get through, and exactly what to send us so we can fix it quickly. | Reporting a bad translation is genuinely useful to us, and it is not a bother. A single report fixes the sentence for everyone using that language. In this article [How our translations aFew readers
Referrals, rewards & giveaways
The student discount: 40% off Pro for verified students
The student discount: 40% off Pro for verified students If you're a student at an accredited school, college, or university, you can get 40% off a SimplyPrint Basic or Pro subscription for a full year. Verification takes a couple of minutes, runs on your school-issued email, and the discount is applied to your account automatically — no coupon codes, no waiting for someone to review your request. This guide explains how the program works, what you actually get, and links out to detailed waFew readersHoliday Gimmicks in SimplyPrint
Holiday Gimmicks in SimplyPrint SimplyPrint features fun, seasonal UI effects that celebrate various holidays throughout the year. These special effects add a festive touch to your 3D printing experience! What Are Holiday Gimmicks? Holiday gimmicks are temporary, theme-based visual effects that appear in the SimplyPrint interface during specific times of the year. They're designed to be fun and non-intrusive, adding a bit of seasonal cheer to your workspace. Available Holiday GimmFew readersHow to add your school to the student-discount verification list
If your school's email domain isn't recognised when applying for the SimplyPrint student discount, this is how to get it added to the community-maintained list we check against.Few readersTroubleshooting the student discount
Troubleshooting the student discount Common issues when applying for or using the student discount, with a quick fix for each. Table of contents My school email is not recognised The verification email did not arrive The verification link expired The link says it was already used I verified but the discount is not showing on my invoice I cannot find the eligibility card The form says I am not eligible I am getting 40% but I think my school has a SimplyPrint account I cFew readersSimplyPrint giveaways: how to enter and where to find them
SimplyPrint giveaways: how to enter and where to find them We occasionally run giveaways - sometimes on our own, sometimes together with creators or partners. This article explains how the giveaway popup works, how to find a giveaway you dismissed, and why you might not see one when others do. How a giveaway appears When a giveaway is running and your account is eligible, you'll see a small card pop up in the bottom-left corner of the panel. It shows the prize and a button to enter: ![GiFew readersTracking referrals and unlocking rewards
Tracking referrals and unlocking rewards The refer a friend page shows two things side by side: how many people have signed up through your link, and which rewards you've unlocked along the way. This article walks through both, including the full reward ladder with the actual amounts. For the program overview, see The refer a friend program: earn credit for every signup. || The reward cFew readersHow to apply for the student discount
How to apply for the student discount This guide walks you through applying for the SimplyPrint student discount, from finding the eligibility card in your account to clicking the confirmation link in your school email. The whole process takes a couple of minutes if your school is on our recognised list. || You must have a SimplyPrint account before you can apply. The free plan is enough to start verification — you only need to pick Basic or Pro when the discount is ready to apply. TabFew readersRefer a friend vs the affiliate program: which one fits you
Refer a friend vs the affiliate program: which one fits you SimplyPrint runs two referral programs, side by side, sharing the same panel page. Refer a friend is open to everyone with an account. The affiliate program is a curated tier for creators with a real audience. This article explains the differences and helps you pick the right one. | If you already have a SimplyPrint account, you're already in the refer a friend program (or one click away). The affiliate program is opt-in andFew readersOnce you are verified: where the student discount shows up
Once you are verified: where the student discount shows up You've clicked the link in your school email and the verification is done. This guide walks through what changes on your SimplyPrint account, how to spot the discount on your subscription page, and what to expect on your next invoice. Table of contents The eligibility card flips to "verified" Discount on your existing subscription Discount when you upgrade from free 40% versus 60% On your invoice If you switch plansFew readersThe refer a friend program: earn credit for every signup
The refer a friend program: earn credit for every signup Every SimplyPrint account comes with a personal referral link. Share it, and when someone signs up and starts paying, you get credit applied to your next invoice. There's no application to fill out, no audience requirement, and no quota. You agree to the terms once, get your link, and that's it. This guide explains how the program works, what you actually get, and where to find each piece of it in your account. Each section links out tFew readersRenewing your student discount
Renewing your student discount The student discount runs for 12 months from the date you verified. About 30 days before it expires, you can re-verify your student status and lock in another 12 months. This guide covers how to renew, the 5-verification cap, and what happens if you let the discount lapse. || Renewal uses the same flow as the first verification — your school email, the same eligibility card, the same confirmation link. There's no separate "renewal" page. Table of contentsFew readersThe affiliate program: get paid for promoting SimplyPrint
The affiliate program: get paid for promoting SimplyPrint The SimplyPrint affiliate program is a curated tier for YouTubers, bloggers, podcasters, social-media creators, and business owners with an audience in 3D printing. Approved affiliates get cash commission on every referred subscription, multiple referral codes with custom landing pages, regular PayPal payouts, and a full promotional asset pack. This guide is the program overview. Each section links out to a more detailed article on aFew readersMy referral didn't track or my credit is missing
My referral didn't track or my credit is missing If you've referred someone and they're not showing up, or you've hit a reward tier and the credit hasn't appeared, this article walks through the most common reasons and what to do about each one. For the program overview, see The refer a friend program: earn credit for every signup. Table of contents The signup isn't showing in "RefFew readersStudent discount vs the School plan
Student discount vs the School plan SimplyPrint has two distinct programs aimed at education: the personal student discount, and the School plan for institutions. They are not interchangeable. This article explains who each one is for, what you get, and which one applies if you fall into both buckets. Table of contents TL;DR The student discount (personal) The School plan (institutional) Side-by-side comparison Which one applies to me Can I have both TL;DR **Student diFew readersHow to apply for the affiliate program
How to apply for the affiliate program The SimplyPrint affiliate program is application-only. This article walks through where to find the application, what the form asks, what reviewers look at, and what happens after you submit. For the program overview, see The affiliate program: get paid for promoting SimplyPrint. Table of contents Where to start the application What the foFew readersAffiliate balances and commission history
Affiliate balances and commission history This article explains the balances card and the per-referral commission list on the affiliate dashboard: what each number means, the statuses an entry can be in, and how money flows from commission earned to payout. For the program overview, see The affiliate program: get paid for promoting SimplyPrint. Table of contents The balances cardFew readersHow affiliate commission works
How affiliate commission works This article explains what you actually get paid as an approved SimplyPrint affiliate: the default commission rates, what they apply to, the attribution window, and two worked examples so you can see how the numbers play out. For the program overview, see The affiliate program: get paid for promoting SimplyPrint. | For full earnings modelling on specificFew readersManaging your affiliate referral codes
Managing your affiliate referral codes Approved affiliates can have multiple referral codes, each with its own URL, optional custom landing page, optional coupon override, and optional UTM tracking. This article explains how the codes card works and when to use multiple codes. For the program overview, see The affiliate program: get paid for promoting SimplyPrint. Table of contentsFew readersHow to join the refer a friend program and share your link
How to join the refer a friend program and share your link The refer a friend program is open to every SimplyPrint account, but you have to opt in once before your link is generated. This guide walks through joining the program, copying your link, and the different ways you can share it. For the program overview, see The refer a friend program: earn credit for every signup. Table ofFew readersAffiliate payouts: setup and schedule
Affiliate payouts: setup and schedule Approved SimplyPrint affiliates get paid cash on a recurring schedule once their available balance is past the minimum payout amount. This article walks through configuring your payout method, the supported options, the schedule, and how each payout is processed. For the program overview, see [The affiliate program: get paid for promoting SimplyPrint](https://help.simplyprint.io/en/article/the-affiliate-program-get-paid-for-promoting-simplyprint-1r0kpe3/Few readersGetting your referral credit on your invoice
Getting your referral credit on your invoice When you unlock a credit reward from the refer a friend program, the credit doesn't get sent to you as cash. It becomes a balance entry on your account that's automatically applied to your next invoice. This article explains how that works, when credit becomes available, and where to see the history. For the program overview, see [The refer a friend program: earn credit for every signup](https://help.simplyprint.io/en/article/the-refer-a-friend-prFew readersThe affiliate program vs refer a friend: which one fits you
The affiliate program vs refer a friend: which one fits you SimplyPrint has two referral programs that share the same panel page but serve different audiences. The affiliate program is a curated tier for creators with an audience. Refer a friend is open to every account for personal recommendations. This article helps you pick the right one. This is the mirror of [Refer a friend vs the affiliate program: which one fits you](https://help.simplyprint.io/en/article/refer-a-friend-vs-theFew readersAffiliate promotional assets pack
Affiliate promotional assets pack Every approved SimplyPrint affiliate gets access to the promotional assets pack: pre-built banners, ready-to-paste copy snippets, and embed badges with your referral link baked in. This article walks through what's in the pack and how to use it. For the program overview, see The affiliate program: get paid for promoting SimplyPrint. Table of contenFew readers
Subscription & payments
How SimplyPrint billing works: payment methods, currencies, and invoices
How SimplyPrint billing works: payment methods, currencies, and invoices This article covers everything about how SimplyPrint bills you: which payment methods we accept, what currency your account is charged in, how VAT works, how discounts and credits stack, and what happens when a payment fails. If you're trying to understand a specific line on your invoice or pick the right payment method, you'll find it here. Payment methods we accept We process every payment through [Stripe](https://Some readersHow do I cancel my subscription?
|| You're only on a paid subscription plan if you have specifically upgraded and entered your credit card information, or signed up for invoiced payments. This means when you're put on the automatic 14-day trial period for a paid plan, which happens automatically when you sign up, you'll be downgraded to the Free plan automatically at the end of your trial period, and will not be charged anything. | To modify the subscription settings of your account, you must be the owner or otherwSome readersHow to change to yearly payments?
Go to the SimplyPrint panel In order to change your monthly plan to a yearly one, you'll have to start by going to the SimplyPrint panel. At the panel you can find the 'Your account' button which is located in the dropdown menu under your name in the top right corner. Changing your subscription to yearly instead of monthly When you have entered the site for your account, it will bSome readersSubscription terminated after failed payments: how to recover your account
Subscription terminated after failed payments: how to recover your account If a renewal payment can't be collected, SimplyPrint doesn't shut your account off straight away. You get a 14-day grace period to fix it while everything keeps working, and even if the grace period runs out, nothing is deleted - your account just moves to a locked state you can undo at any time. This guide explains exactly what happens at each stage and how to get your account back. Table of contents [WhFew readersHow to change my credit card for my SimplyPrint account?
Go to the SimplyPrint panel In order to change your credit card, you'll have to start by going to the SimplyPrint panel. At the panel you can find the 'Your account' button which is located in the dropdown menu under your name in the top right corner. Changing your credit card for your SimplyPrint account When you have entered the site for your account, it will be possible to chaFew readersHow do I upgrade my subscription plan?
| To modify the subscription settings of your account, you must be the owner or otherwise have permission. If you do not see the "Subscription" tab in the settings page, contact the administrator of your account. Go to the SimplyPrint panel To upgrade your subscription plan, head to the SimplyPrint panel. In the left sidebar, click Settings, then open the Subscription tab: https://simplyprint.io/panel/settings/subscription Upgrading your subscription plan On the Subscription pageFew readersSubscription payment method fees (PSD2)
When signing up for a paid subscription plan with SimplyPrint, some payment methods add an extra fee to your invoice. In this article, we'll cover which payment methods that have an associated fee, and why. | TLDR; some payment methods come with an added fee, as they're more expensive for us to provide. Card and Revolut Pay are always free of any added fee. Which payment methods have an associated fee? PayPal: +3% on top of the total order Amazon Pay: +3% on top of the tFew readersSwitching to invoiced payments (bank transfers)
For businesses and organizations, we offer the option to pay by invoice and bank transfer, if your subscription cost exceeds a certain amount. This is handy if your subscription cost exceeds the amount you'd usually put on a credit card - or if credit card or PayPal payments are not an option for your organization. Who are eligible for invoiced payments We only offer invoiced payments to businesses and schools. Your account may be manually approved by SimplyPrint, or, if you meet the accountFew readersWhat is a "grandfathered plan"?
| TLDR; a "grandfathered" plan lets existing users keep their old pricing or features, even after changes for new customers. If you’re on a grandfathered plan at SimplyPrint, it means you keep the original pricing or features from when you first subscribed, even if we introduce new plans or adjust prices for new users. We do this to show appreciation for our early and loyal customers, ensuring they aren't impacted by future changes. Example: Imagine you signed up for a plan in 2021 atFew readersFair billing: credit for idle printers and unused slots
Fair billing: credit for idle printers and unused slots | Live since May 21st, 2026. Fair billing is now active on the Pro, Print Farm, and Enterprise plans, both existing and new - no opt-in needed. It does not apply on the Free or School plans (see below). You shouldn't pay for what you're not using. SimplyPrint's fair billing policy automatically credits your account for paid printer slots that have gone idle and for extra user or printer slots you've bought but aren't filling. In thiFew readersCan't find a SimplyPrint plan that fits you?
Can't find a SimplyPrint plan that fits you? If you've looked at our pricing and feel like none of the plans is quite right, this article is for you. It explains how our plans are organized, who each one is built for, and the honest reasoning behind how we price them, including why we don't offer some of the things people often ask for. We'd rather level with you than give a polished non-answer, so this is the real explanation. A lot of the ideas people raise about our pricing are ones we'veFew readersGraduated discount on extra printers and users: what's changing for grandfathered accounts
Graduated discount on extra printers and users: what's changing for grandfathered accounts ||| This article is only relevant if you see a banner about it in Settings > Subscription. It explains a one-time pricing correction that applies to a small number of long-standing accounts with a meaningful number of extra printers or extra users. It will be removed after 2027-05-21. We made a correction to how the graduated (volume) discount is applied to extra printers and extra users. If you'reFew readersHow your SimplyPrint trial works (and how to get it reset)
How your SimplyPrint trial works (and how to get it reset) When you sign up for SimplyPrint you automatically start a free trial that unlocks all of our paid features, so you can try everything before deciding what you need. This guide explains how the trial works, how to change which plan you're trying, what happens when it ends, and how to get a fresh trial later. You start a trial automatically Every new account starts a trial - there's nothing to opt into, and no card required. By defFew readers